Reconciles your purchase orders shipment notices invoices and deduction reports at field level, codes every mismatch to that retailer's own rules, and builds the packet its portal expects.

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Total exposure

$284,500

Disputable

$192,300

Recovered

$148,900

CB-4821

Delivered outside the order window

$4,820Disputable

CB-4819

Shipment notice does not match the labels

$350Disputable

CB-4815

Labeling not to spec

$1,200Valid

CB-4807

Unauthorized carrier used

$980Needs info

Works with chargebacks from

The problem

Your AR team isn't losing disputes. They're losing the race to the deadline

Documents arrive in pieces. Windows close while the backlog grows. The evidence that would win the dispute already exists, nobody reconciled it.

CRF '23

2%

of sales, in deductions

Median non-trade deduction rate across CPG, 0.25–0.5% five years ago.

WRITE-OFFS

27%

written off, never disputed

Of deduction dollars. In food and beverage, 52%.

RECOVERY GAP

45%

recover less than half

Of suppliers, on invalid deductions. 15% recover under 10%.

DEADLINE

30 days

Walmart's dispute window

Then it is permanent. Manual cycles run 94 days.

Sources: CRF 2023 Deduction Metrics Survey · SCDigest / Attain 2018 · Finortal: the numbers the industry itself trusts.

How it works

From raw CSVs to filed disputes.

No integration01

Drop in the exports you already have.

Four CSVs straight out of your ERP.

Purchase ordersShipment noticesInvoicesDeduction reports
Field-level match02

We reconcile them, line by line.

Your shipment notice says 480 units. The receipt says 460.

Reason codes03

Every mismatch coded to the retailer's rules.

Walmart OTIF and SQEP, Target A176, not a generic chargeback.

Portal-ready04

You file a packet that already fits.

Summary, the field values that disagree, and the letter.

Features

Field-level evidence. Portal-ready packets. Money recovered.

4 DOCUMENTS

Four-document matching

Quantity, price, timing and carton counts, compared across all four documents the moment your files land.

Purchase order

Shipment notice

Invoice

Deduction

RETAILER CODES

Discrepancy classification

Every mismatch matched to the retailer's own deduction code, and sorted into Disputable, Valid, or Needs More Info.

PORTAL-READY

Dispute letter generation

The deduction reference, reason and evidence, formatted for the portal you file in.

LIVE

Exposure dashboard

Disputable, valid and recovered dollars, a recovery rate your CFO can act on.

15–30 DAYS

Deadline tracking

Walmart's 15–30 days, Target's 9–18 months. We flag what is about to expire.

11 RETAILERS

Retailer profiles

Deadlines, portal requirements and penalty structures for every retailer. The rules change; we track them.

Reference

Before you email us, read these.

Free, and the part of the job we can do without your data. Every figure below comes from a retailer reference we compiled or from published research, with the date attached.

Integrations

Four ways to connect to your stack.

Each path has its own setup page, pick the one that fits.

Webhooks

HMAC-signed

Register an endpoint and Disputek delivers every event as a signed POST - analysis.completed, chargeback.updated, test.sent.

  • analysis.completed
  • chargeback.updated
  • test.sent
Open Webhooks

Zapier

API key

Poll recent chargebacks as Zap triggers and push EDI document bundles as actions. A Zapier app scaffold ships in the repo.

Open Zapier

n8n

Template

Import the ready-made n8n workflow and wire Disputek into your automation in minutes.

Open n8n

MCP server

AI assistants

Install the Disputek MCP server for AI assistants - Claude Code, Claude Desktop, Cursor, any MCP client.

Open MCP server

Retailer coverage

One engine. Every retailer's rules.

Eleven at launch. Each carries its own dispute window, documentation requirements and penalties, and we track the changes.

Walmart

Dispute window: 30 days

Fully supported

Penalties land in one system, receivables in another. Portal access is per-user, requested in advance.

On-time deliveryOrder accuracyProduct dataFood safety records

Target

Dispute window: 9–18 months

Fully supported

File the exemption before a violation hardens into a chargeback. Prepaid suppliers get 18 months, collect 9; multiples are auto-denied.

Delivery windowLabelsCarton countsRouting

Costco

Dispute window: 60 days

Fully supported

Labels on two sides of every carton, scannable. Appointment required, no walk-ins.

Shipping labelsDelivery appointmentsShipment notices

Kroger

Dispute window: 180 days

Fully supported

Two-factor sign-in, and nothing can be changed after you submit. Complete the documentation before you file.

Ordered vs receivedCase fillDocumentation

Albertsons

Dispute window: 180 days

Fully supported

Shortfall claims need the retailer's own receiving document. One profile covers Safeway, Vons and Jewel-Osco.

Shortfall claimsComplianceReceiving documents

Home Depot

Dispute window: 48 business hours for routing violations

Fully supported

The tightest window in the market, and the strongest case for automation.

Routing violationsDelivery qualityOver-shipmentsDelivery window

Sam's Club

Dispute window: 30 days

Fully supported

Club deductions sit in their own view, so a Walmart-only process misses them. Display-ready packs, exact unit counts.

On-time deliveryDisplay-ready packsCarton counts

CVS

Dispute window: 60 days

Fully supported

Deductions, compliance and payments in one portal. Pharmacy items run a different compliance programme.

DeductionsCompliance programmesPayments

Walgreens

Dispute window: 60 days

Fully supported

Pharmacy and consumer goods run separate programmes; the New York banner its own. Verify the routing before filing.

Compliance programmesBanner routing

Petco

Dispute window: 60 days

Fully supported

Standard compliance, plus extra documentation for labelling disputes on certified products.

Label complianceCertification records

PetSmart

Dispute window: 60 days

Fully supported

Standard compliance. Check which entity issued the deduction before you file.

Label complianceBanner routing

Deduction codes, portal names and each retailer's deadline vocabulary are listed in the FAQ.

11

retailers covered at launch

< 60s

from upload to flagged discrepancies

48 hrs

tightest dispute window (Home Depot)

3%

of cost lost to retailer fines, recoverable

Pricing

Start free. Pay when you recover.

A subscription plus a success fee on dollars actually recovered. No seat, SKU or dispute limits. Prepay saves 15%, or 20% for two years.

FIRST 5 PILOT SUPPLIERS: NO IMPLEMENTATION FEE · SUCCESS-FEE-ONLY TERMS FOR 90 DAYS

Free audit

$0
25% success fee

Run a one-time exposure audit. See what you're owed before you commit.

Retailer connections: Audit only

  • Unlimited SKUs
  • Full dashboard
  • US + Canada retailers
  • Upload-only file ingestion
Start free audit

Starter

$349/mo
17% success fee

For suppliers starting to actively dispute chargebacks.

Retailer connections: Up to 5

  • Unlimited disputes
  • Unlimited SKUs & seats
  • Manual CSV ingestion
  • Standard dispute packets
  • Email support · 48hr
  • Webhooks, Zapier, n8n & MCP
Start with Starter
MOST POPULAR

Growth

$1,150/mo
14% success fee

For teams disputing across multiple major retailers.

Retailer connections: Up to 12

  • Unlimited disputes
  • Multi-brand contracts
  • Webhooks, Zapier, n8n & MCP
  • Email 24hr + Zoom
Talk to us

Scale

$3,800/mo
10% success fee

For high-volume operations with ERP integration.

Retailer connections: Up to 25

  • Unlimited disputes
  • Multi-brand contracts
  • Priority email + Zoom
  • Webhooks, Zapier, n8n & MCP
Talk to us

Enterprise

Custom
7–9% success fee

Dedicated support, custom API, and full automation.

Retailer connections: Unlimited

  • Multi-brand contracts
  • Dedicated Zoom + email
  • Webhooks, Zapier, n8n & MCP
Contact sales

Add-ons: available on any paid tier

$99/mo

Additional retailer

Per retailer, any tier

Add to plan

$25–50

Expedited filing

Rush within 24 hours

Add to plan

$200/mo

Portal auto-submit

Automatic portal filing

In development

$500/mo

Dedicated analyst

Human review pre-filing

Add to plan

$150/mo

Executive PDF

Board-ready recovery report

Add to plan

$500

Custom retailer

One-time retailer addition

Add to plan

FAQ

Questions, answered

The first group is what buyers ask. The second is the vocabulary your analysts need when they file: document codes, deduction codes and portal names.

Buying Disputek

A monthly subscription plus a success fee paid only on dollars actually recovered. The first 5 pilot suppliers pay no implementation fee and success-fee-only terms for 90 days. If nothing is recovered, you pay no success fee.

No, and the retailers themselves say so. Their own industry panel tells suppliers to dispute on time: "Timeliness is everything." Well-documented disputes get processed faster, not slower. Disputek packets are professional and evidence-based: you fight the deduction, not the relationship.

No. The free audit runs on the files you already export: purchase orders, shipment notices, invoices and deduction reports. No IT ticket, no quarter-long project. Direct system integrations come when you're ready to automate, not before.

Those are receivables suites or managed services built around the process you already run. Disputek starts from the documents: it cross-references your order, shipment, invoice and deduction records line by line and builds the packet the retailer's portal expects. At mid-market pricing.

All eleven are fully supported, deduction codes, routing and dispute windows modelled for each, and tracked as the retailers change them. Every window is listed in the retailer coverage section above.

Yes. Your documents are processed for matching and dispute generation only. We don't share your data with retailers, and access is role-based and audited. Enterprise single sign-on is on the roadmap and is not available today.

Four ways, all on paid plans: HMAC-signed webhooks, a Zapier app, a ready-to-import n8n workflow, and the MCP server for AI assistants like Claude Code and Cursor. Connect Disputek to your ERP, Slack, or finance stack.

Codes, portals and deadlines

850Purchase order: what the retailer ordered.

856Advance ship notice (ASN): what left your dock, by carton.

810Invoice: what you billed.

812Chargeback: the deduction the retailer took. Some trading partners label this 180.

820Payment remittance: how the deduction was applied.

997Functional acknowledgement: the retailer confirming it received a document.

Delivery timing

OTIFOn time, in full: the delivery missed its window or came short.

MABDMust arrive by date: the purchase order's delivery window.

OTFROn-time fill rate: how much of the order actually shipped complete.

Case fillOrdered cases versus cases received.

Labels, cartons and documents

SSCCThe carton licence-plate label; a mismatch fails the receipt.

3-way matchOrder, shipment and invoice must agree.

Club-packDisplay-ready pack requirements for club formats.

NASCPet-industry certification required for some labelled products.

FSMA 204US food traceability rule for supply-chain records.

Retailer-specific

V CodeHome Depot routing violation: 48 business hours to dispute.

DQCHome Depot distribution quality compliance.

A176 / A030Target's own chargeback codes for receipt and compliance failures.

TR02Target routing and carton numbering exception.

ORADKroger order and receiving adjustment, a delivery shortfall.

SQEPWalmart supplier quality excellence programme, which grades the penalties.

APDPWalmart's accounts payable deduction portal: where its deductions are disputed.

WalmartRetail Link, deduction disputes through its APDP view.

Sam's ClubRetail Link, with deductions in a separate club view.

TargetPartners Online, filed through Synergy.

Costcohub.costco.com supplier portal.

KrogerPartner Pass, filed through Supplier Connect.

AlbertsonsAVISS portal, shared across Safeway, Vons and Jewel-Osco.

Home Depotsuppliercenter.homedepot.com.

CVSvendornet.cvs.com Vendor Connect.

Walgreenssupplier.walgreens.com, separate tracking for Duane Reade.

Petco / PetSmartTheir supplier portals, on standard retail compliance programmes.

It depends on the retailer and the deduction type, and that variance is the point. Target gives prepaid suppliers up to 18 months and collect suppliers 9. Walmart's window is 30 days for most classes, and Home Depot's routing violations are down to 48 business hours. The deadline engine tracks every claim's window automatically.

Disputek cross-references your four documents at line level (quantity, price, timing, and carton counts), then maps each discrepancy to the retailer's own deduction code. Every item is sorted into Likely Disputable, Likely Valid, or Needs More Info, so your analysts work the winnable claims first.

The deduction reference, the reason it was taken, a summary of the supporting evidence pulled from your own documents, and a dispute letter formatted for that retailer's portal, so it is accepted the first time.

Free recovery estimate

Know what you're owed. Before the window closes.

Upload your chargeback report. See the dollars and deadlines you are leaving on the table: free, sourced, yours to keep.

Get my free recovery estimate

No cost. No obligation. Your data stays yours.

First 5 pilot suppliers: founder-led onboarding, success-fee-only terms for 90 days.